F&I and Showroom, the industry's leading source for F&I, sales and technology
Issue link: http://fi-magazine.epubxp.com/i/136962
portunity to strengthen our collective relationship and showcase the value we bring to their business." Consultative Approach Improving the customer experience is another area Ally is targeting. Last year, the company trained more than 12,000 dealer participants in 1,000 training sessions, all of which focused on driving up performance and customer satisfaction. The company expects that number to jump this year with the Customers of Bailey's Pub & Grille check out the latest models from Mike Savoie Chevrolet, introduction of a new web- a dealership based in Troy, Mich., during another Vehicle Intercept Program event. based education and training platform dubbed the Performance which operates 18 franchises in nine have I had this type of opportunity. Development Center. It went live on locations across southeast Michigan, I think it is something everybody May 2 and provides dealers with 24/7 has seen frsthand the power of Ally's should go through." access to training content. training. Robert Simmons, general Ryan LaFontaine, dealer principal "We've never had a tool to enable sales manager at LaFontaine Cadilof the group, characterizes the support us to develop content and enhance lac, is just one of the group's many his people and his operation receive delivery. Everything has been very employees who have taken advantage from Ally this way: "They've made it manual, very regionalized," Ruble of Ally's coaching sessions, and he feel like a marriage. We're dependent says, adding that this tool also delivsays he'll defnitely take advantage of on each other. We want to grow and ers role-based content identifed by the new platform. continue to grow, and we need to keep the role selected on the profle page. "This is the best training I've ever Ally on the team to do that." "This brings it all together." been to," he says. "I've been in this Improving the customer experiLaFontaine Automotive Group, business for 30 years and never once ence while driving up F&I perfor- ■ Includes pre-approval for vehicle ﬁ nancing that enables qualiﬁ ed customers to build business ﬂ eets ■ Is ﬂ exible enough to meet the needs of almost any business and can be applied to passenger cars or light- and medium-duty business vehicles of any make or model ■ Provides an additional source of funding solely to purchase or lease business vehicles, while preserving your customer's bank credit lines for other business needs ■ Allows Ally to leverage internal marketing programs to drive commercial credit line customers back to the dealership ■ Provides availability of preliminary credit line approvals before you meet with a commercial customer. Dealers can also offer Ally's proprietary closed- and open-ended leasing options, such as SmartLease and ComTRAC leases. Here's a breakdown of those products and others available to dealers and their commercial customers: ■ SmartLease: A closed-ended lease that provides commercial customers the opportunity to acquire new vehicles more often while protecting them against depreciation risks and trade-in worries. ■ ComTRAC Lease: An open-ended lease that allows commercial customers to depreciate or expense the cost of their vehicles. It also allows tailoring of residual values for more ﬂ exibility in determining monthly payments and managing cash ﬂ ow. ■ Third Party Guarantee: Allows the customer to keep their business transactions with the business and their name off the vehicle contract and title. It builds credit in the business's name only. Debt will not show up on the customer's personal credit bureau report, unless the guarantor is unable to pay in the event of default. ■ Municipal Lease Purchase Plans: Speciﬁ cally designed for municipalities that intend to own their vehicles, the ﬁ nancing program combines elements of both ﬁ nancing and leasing. This solution is ideal for eligible entities interested in ﬁ nancing essential-use vehicles used for municipal business — with favorable tax-exempt interest rates. ■ Simpliﬁed Billing: Allows your customers with multiple accounts to receive one monthly billing statement. We offer ﬂexible common due dates to meet the needs of their business. ■ Dealer Portal: Allows you to track your customers' credit line utilization. It also offers online training, tutorials and commercial documents, including ComTRAC and Municipal Leasing quoting and documentation tools.