F&I and Showroom Supplements

2013

F&I and Showroom, the industry's leading source for F&I, sales and technology

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M itsubish i, and North Star ChryslerDodge Jeep Ram in San Antonio, has had a similar exper ience. In addition to serving as his fnance West Loop provider, Ally Mitsubishi's Bill Day acts as a single source for a broad range of dealer products and services. "That support has helped our dealerships rise to the top and stay there," he says. "Our Mitsubishi store is No. 1 in the country and has been for the past few years," Day adds. "And we have the top Dodge store in our market." Day, who has been in the car business for 10 years, also takes advantage of Ally's Dealer Rewards program, an initiative where Ally rewards its dealers the more they use the company's products and services. For Day, not only is he saving time by using Ally as a one-stop shop, he also saves money. "Ally can be that one-stop shop — offering everything from aftermarket products and service contracts to real estate loans, retail fnancing and foorplanning," he says. "That's what makes it so appealing to do business with them. And they listen to you. It's not just them telling you, 'This is how it's going to be.' They're very fexible with their covenants." Day says there are a lot of fnance sources offering competitive rates, but none go as far as Ally does to support his business. And for Day, the service he gets from Ally is what's important to him. That's why he praises the efforts of his Ally account executive, Kristelle Bolton, as well as Ally's foorplanning team. "They have incredible people who work on their foorplanning side," Day says. "When issues have come up, they've been the frst to be there and work through them — extending credit lines, attention to detail, just getting things handled and done. It's seamless. I can't speak enough about the foorplanning people and their assistance in helping us grow our business." Performance Coach California's Barnes also has praise for the people he works with at Ally, specifcally Kim Lepesh. She serves as his Account Executive under Ally's Blueprint for Dealer Growth program, and she helped transform Barnes' F&I department inside his Santa Rosa, Calif.-based Platinum Chevrolet store. "In a consultative Protected from the Unexpected A 38-year veteran of the auto business, Texas dealer Eddie Bradley has experience his share of dealership calamities. His operation, after all, exists on the Texas Panhandle, which is known for its thunder and hailstorms. "There's just a myriad of things happening all the time," says the president of Amarillo, Texas-based Auto Inc. LLLP. "We see a lot of accidents, some of which are weather-related. Hail claims on buildings and inventories, vandalism, blowing sand claims on windshields as well as all other things that happen at a dealership." But since 2009, making those claims has been a lot simpler. That's when Bradley first signed up his operation for Ally's property and casualty insurance protections. Now, getting whatever claim he needs handled is just a call away. "The first and only call I need to make is to my rep," Bradley says. "And he knows how important it is for us to get back to business as quickly as possible." The rep Bradley refers to is Brett Herrington, Auto Inc. LLLP's Ally account executive. And it's clear by the amount of business Bradley does with Ally that Herrington has earned Bradley's trust and confidence. Launched in 1975 with a Lincoln-Mercury dealership, Auto Inc. LLLP owns and operates 12 franchises at 12 locations, including Texas Dodge Chrysler Jeep Ram,TriState Ford Hyundai and All American Chevrolet. "It's not our first rodeo," Bradley says wryly. Bradley says he appreciates the fact that Ally offers aggregate stop loss insurance, which provides protections against catastrophic or unpredictable losses. "We don't want any group of employees at a dealership to feel like they have an excuse to quit selling for four or fi ve days just because we had a storm. I mean, the rent's going to be the same. We've still got the month to fi nish," Bradley says. "The sooner we can get over whatever little tragedy occurred and get back to selling and servicing vehicles, the better for everybody. And that's what Ally Insurance does for us."

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